Good morning, Sam. 10 things need you today.
Thursday 14 May, sorted so the urgent stuff is up first
0of 10 done
10 still to go

Urgent now 10

Today's schedule 14 classes, 192 booked

5:30 am
LIFT.
8 / 24
Sam
Emily Carter, slowing
ENGINE.
22 / 24
Alex
Luke Brennan, 100 today
6:30 am
LIFT.
14 / 24
Sam
Hannah Yu, first session
ENGINE.
20 / 24
Jen
9:30 am
LIFT.
6 / 20
Alex
Tessa Walden, 250 visits
ENGINE.
9 / 20
Tom
12:00 pm
LIFT.
11 / 24
Jen
ENGINE.
13 / 24
Sam
5:00 pm
LIFT.
20 / 24
Tom
Anna Nguyen, 250 visits
ENGINE.
24 / 24
Sam
Daniel Pham, slowing Jake Mitchell, 500 visits
6:00 pm
LIFT.
18 / 24
Sam
Rachel Kim, slowing
ENGINE.
16 / 24
Tom
7:00 pm
LIFT.
4 / 24
Jen
ENGINE.
7 / 24
Jen
James Holloway, slowing

Pipeline pulse

Account created 35 total
See all
Mia Lawson
Account created 4 days ago
Aisha Khan
Account created 2 days ago
Jordan Tate
Account created 8 days ago
Bea Glasson
Account created 14 days ago
Peter Robins
Account created 3 days ago
Active trials 12 total
See all
Amy Truong
Hot
14 day intro, $39 · day 5 of 14
4 sessions0 cancels0 no shows
Last: Today 5:30am ENGINE
Next: Tomorrow 5:30am ENGINE
Hannah Yu
Hot
14 day intro, $39 · day 2 of 14
0 sessions0 cancels0 no shows
Last: None yet
Next: Today 9:30am LIFT
Jordan Pike
Hot
14 day intro, $39 · day 6 of 14
3 sessions0 cancels0 no shows
Last: Yesterday 6:30am LIFT
Next: Tomorrow 9:30am LIFT
Adam Spence
Hot
14 day intro, $39 · day 8 of 14
5 sessions0 cancels0 no shows
Last: Today 5:30am ENGINE
Next: Tomorrow 6:30am LIFT
Jess Patel
Cold
14 day intro, $39 · day 4 of 14
0 sessions0 cancels0 no shows
Last: None yet
Next: None scheduled
New members 10 total
See all
Sophie Tran
Crushing
Unlimited, $60/wk · day 30 of 30
18 sessions0 cancels0 no shows
Last: Yesterday 6:30am LIFT
Next: Today 5:30pm ENGINE
Anika Bose
Crushing
Unlimited, $60/wk · day 12 of 30
9 sessions0 cancels0 no shows
Last: Today 6:30am LIFT
Next: Tomorrow 5:30pm ENGINE
Mira Ostroff
Active
Unlimited, $60/wk · day 22 of 30
12 sessions0 cancels0 no shows
Last: Yesterday 5:30am ENGINE
Next: Today 5:30am ENGINE
Lara Vincent
Active
Unlimited, $60/wk · day 30 of 30
14 sessions1 cancel1 no show
Last: Yesterday 9:30am LIFT
Next: Saturday 8am CONDITN.
Owen Driscoll
At risk
2x per week, $31/wk · day 30 of 30
4 sessions4 cancels3 no shows
Last: 9 days ago, no show
Next: None scheduled

All tasks

Trials, no booking
3
Jess Patel
4 days, no booking
Marcus Walsh
3 days, no booking
Felix Roberts
9 days, no booking, time running out
Single visit, no rebook
2
Tom Aldridge
Mon, silent 3d
Priya Singh
Tue, silent 2d
Members slowing down
4
Emily Carter
4.2 to 1.5 visits/wk
Daniel Pham
3.8 to 1.0 visits/wk
Rachel Kim
5.0 to 2.0 visits/wk
View all 4
Cancellations to save
2
Mike Donovan
Cost, declined
Sarah Webb
Injury, suggest pause
Suspensions to confirm
1
Kate Renford
Holiday, 14d
30 day check ins
3
Matt Greenway
9 sessions, steady
Lara Vincent
14 sessions, consistent
Ben Lawson
7 sessions, below norm
Done today
3 tasks cleared so far. Keep going.
Mon 18 May
Ella Brody
Outcome: Spoke. Re-booked for Saturday.
Trial
10:42 am
Pete Russo
Outcome: In person. Said work is mad, will try Tuesdays.
At risk
09:18 am
Mia Lazenby
Outcome: Texted booking link.
Trial
08:55 am
Members
All paying members, active, suspended, or cancelled
Trial passes
Every trial pass holder, active or expired without converting
Leads
35 people in the database who never bought a trial pass. The biggest untapped pool.
New members, first 30 days
10 members in their first month. Watch attendance, no shows, last booking, and risk of cancel.
Suspended members
8 active suspensions. Auto reactivate scheduled.
Milestones to celebrate
4 members hit a milestone. Make a moment.
500 visits
500
Jake Mitchell
Hit 500 yesterday. 28 months in. Worth a shout out + socials post.
250 visits
250
Anna Nguyen
Hit 250 today. Quick text or in-class shoutout.
100 today
99
Luke Brennan
Hits 100 tonight if he comes to 5:30 ENGINE. Have the coach ready.
250 visits
250
Tessa Walden
Hit 250 today.
Maintenance
Log studio issues. Everything routes to HQ for action.
Open (2)
AC unit, studio room 2
Intermittent, cutting out every 20min. Members complaining in 5:30am classes.
High
Submitted 3 days agoHQ acknowledged
Squat rack pin missing
Rack 3, J-pin on the right side. Coaches working around it.
Med
Submitted yesterdayAwaiting HQ
In progress (1)
Floor mat replacement, deadlift platform
Edge fraying, trip hazard. New mat ordered.
Med
Submitted 1 week agoDelivery Tue
Resolved this week (3)
Bathroom soap dispenser, men's
Wall mount loose, fixed by HQ ops Tue.
Low
Resolved 2 days agoHQ ops
Speaker, back of room
Cable loose, reseated.
Low
Resolved 4 days agoManager
$24,150 MTD
$22,840 same point last month, +5.7%
$41,400
Projected EOM
vs $38,285 last mth total
180
Active members
+1 net this week
$50.40
Avg / member, weekly
All passes weighted

Funnel, MTD vs last month Day 18 of 31

Leads
28 / 42 last mth
On pace, +3 vs same day
Trials
19 / 22 last mth
+2 vs same day last mth
New members
9 / 14 last mth
5 to match, 13 days left
Conversion rate
47% / 64% last mth
17pp down, watch trials

Retention + value

Churn rate, MTD
1.8% / 2.4% last mth
Better than last mth
Avg LTV
$3,100
14.2mo avg tenure
Avg price / membership
$50.40/wk
$218/mo, all passes weighted
Save rate
5 / 7 vs 4 / 14 last mth
71% save rate, +43pp
Daily revenue, May vs April each cell shows this month over last month, green up / red down
MTD $24,150 vs April day 18 $22,840 +$1,310 ahead
Why members leave, last 90 days
Cost
5
Not using it
3
Moving
2
Injury
2
Schedule
1
Other
1
Revenue by membership type
TypeMembersMonthly
Unlimited72$18,720
3x per week45$8,770
2x per week38$6,250
Class pack16$3,120
Founding9$2,440
Recent form submissions live feed from GHL forms via webhook
Sarah Beecroft
Cancellation, reason: Cost. Save offer declined.
Cancellation
2h ago
Jake Mitchell
Suspension, 14d holiday. Auto reactivate on 1 Jun.
Suspension
Yesterday
Hannah Yu
Lead enquiry, interested in 14-day trial. Source: Instagram.
Lead
Yesterday
Daniel Pham
Suspension, 21d injury. Save offer accepted (paused membership, no charge).
Suspension
2 days ago
Rachel Kim
Cancellation, reason: Moving. Saved with 1-month freeze offer.
Cancellation
3 days ago
CONDITN. Gladesville
Cancel your membership
Sorry to see you go. Before you cancel, help us understand why so we can do better. Takes about a minute.
Before you go, would a 1 month pause help instead?
You can pause your membership for up to 8 weeks. Keep your spot, keep your pricing, no charges while you are paused.
CONDITN. Gladesville
Pause your membership
Need a break? Pause your membership for up to 8 weeks. We will keep your spot and your pricing.
Auto reactivate on end date
Your membership picks back up automatically. We will text you 3 days before.
Open issue
Issue title
Med Submitted X days ago by Sam
CONDITN. Gladesville
Log a maintenance issue
Routes to HQ ops. They will see it in the HQ dashboard and triage.
Link copied
Member
Status